Terms and conditions

The following are the general terms and conditions for availing services at all salons of H2T Glamour Salons (also known as Head-2-Toe Glamour Salons). These general terms and conditions will apply to services availed at all company-owned and franchise outlets of H2T Glamour. “Services” refer to all the services offered by the salon that are listed in its physical service menu displayed at the salon or on the digital menu displayed on the website.

We reserve the right to remove, amend, or modify any of these terms and conditions without any prior notice. All customers of H2T Glamour or H2T Glamour Salons are advised to check the terms and conditions before availing any service at any of the outlets. Availing the services means that the customer has accepted the terms and conditions mentioned below. It also means that a contract is established between the customer and the organization/ entity operating the particular H2T Glamour salon.

Appointments

  • + H2T Glamour advises customers to book an appointment before visiting any of its own or a franchise salon to avoid inconvenience.
  • + It is advisable for customers to arrive on time or 5 minutes before their scheduled appointment to avail of the services in a relaxed environment. It will also ensure that customers do not miss even a single minute of their booked service.
  • + H2T Glamour advises customers to confirm the openings and closing hours of the salon they are visiting to properly plan their reservations.

Late Arrivals

  • + We hold every booked appointment for 15 minutes after the booked time.
  • + We reserve the right to reschedule/ cancel any reservation after 15 minutes from the scheduled booking time have elapsed.

Cancellations

  • + H2T Glamour advises customers to cancel an appointment at least one business day in advance. This will allow us to accommodate other guests during that time.
  • + If a customer is more than 15 minutes late for a booked appointment, H2T Glamour holds the right to cancel the reservation.

Customer Consent

  • + H2T Glamour advises customers to take a patch test for all products used in the services to avoid any reactions.
  • + customers must fill up and sign a “Consent form” wherever it is applicable. The salon will provide the customer with a consent form containing the complete and correct information, before providing the service requiring the said form.
  • + Pregnant customers must inform the salon of their condition before availing services. This is vital for their well-being. It will also enable us to advise the customer against certain services that may not be suitable in their condition. The information will also enable us to ensure their comfort and safety during their stay at the salon.
  • + customers must inform the salon management and the salon expert of any medical condition before availing of the services. This will enable us to advise the customers against any service that may not be suitable for them.

Customer Or Service Refusal

  • + H2T Glamour reserves the right to refuse a customer or any service if the salon feels that the service requested may not be suitable or safe for the customer due to a medical or physical condition as disclosed by the customer during the consultation process.
  • + H2T Glamour reserves the right to refuse a customer or any service if it is against the standard operating procedure of any of its salons.
  • + H2T Glamour reserves the right to refuse service to any customer if they feel threatened due to verbal or physical abuse of any kind.

Prices

  • + The prices of services offered at a company-owned or franchise salon of H2T Glamour is exclusive to that salon.
  • H2T Glamour reserves the right to change the price of any service without any prior notice.
  • + The price for a service offered at all H2T Glamour salons is subject to tax at the prevailing rates on the date on which the service was availed by the customer.

Billing And Payments

  • + H2T Glamour salons advise clients to collect bills for the availed services after the completion of the services.
  • Customers who misplace their bills can get a duplicate bill issued within 15 days for the services availed at the H2T Glamour salon.
  • + H2T Glamour salons accept payments made in cash or through credit or debit cards affiliated with Visa, MasterCard, American Express, and RuPay.
  • + The salons also accept payments made through Paytm, Google Pay, and MobiKwik digital wallets.
  • + H2T Glamour salons accept payments made through all authorized UPI apps.

Refund

  • + A customer is liable to pay the service charge in full after taking consultation and service that has been completed in accordance with the agreed terms.
  • + Any H2T Glamour salon will not refund the fee for a service that has been completed in accordance with the agreed terms.

Offers And Promotions

  • + H2T Glamour runs promotional offers on different occasions and for different user groups.
  • + The services included in an offer or promotion will be available without the offer or promotion.
  • + A service package included in an offer or promotion must be availed within the specified time for which the offer or promotion is valid.
  • + No offer or promotion can be exchanged for monetary compensation.
  • + The terms and conditions of a specific offer and promotion would apply in addition to these general terms and conditions.
  • + H2T Glamour reserves the right to withdraw or modify offers and promotions without giving any prior notice.

Safety

  • + All valuables carried by a customer to a H2T Glamour salon are the sole responsibility of the said customer.
  • + H2T Glamour salons are not liable for the damage or loss of a valuable item carried by a customer.
  • + All H2T Glamour salons give prime importance to conducting their business with the highest standards of ethics, safety, health, and compliance with applicable laws and guidelines. Please contact the salon manager to give suggestions and feedback or to report any incident that you feel is not in accordance with these standards.

Data Security

  • + Customers must provide accurate details while filling the consent form so that H2T Glamour salons can work in their best interest.
  • + All personal data or information provided by the customer while booking appointments, filling consent forms, or consultations is out of the customer’s consent to enable H2T Glamour salons to provide the services.
  • + H2T Glamour salons will keep the personal data or information provided by the customer confidential.
  • + It may save the personal data or information provided by the customer for future reference and to use it for service recommendations and marketing purposes.
  • + H2T Glamour salons use the personal data or information provided by the customers to contact them or inform them about offers, services, and promotions.
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